"Everyone involved in our first visit to your clinic was exceptional! We are new to Georgia and had started vet care with Polk Vet, but they referred me to your office for this "emergency" because Dr. Hughes was in surgery all day. Sandra was very kind and compassionate when I started to lose my composure on the phone (the "fang marks" freaked me out). I decided to bring her in and wait in the lobby until our appointment time because I just didn't know what to expect if she had actually been bitten by a teeny tiny snake, or a massive spider and didn't feel comfortable waiting at home. I was very surprised and very grateful when Dr. Warren took us in almost immediately! She and her vet tech (her name escapes me at the moment, but she was very sweet) were wonderful with Sophia, and again, very patient, kind and compassionate with me. As it turned out, the "fang marks" were 2 holes caused by a cyst rupture, and she has healed nicely with the meds provided, thank goodness! During her exam Dr. Warren discovered a tiny little tumor that I was completely unaware of, so I am very impressed with how thorough she is. She even gave her a mini-pedi, which is like wrestling a living Slinky when I try to do it at home.
All in all, this was one of the best Vet experiences I've had in a very long time, and that is saying a lot because I've had some pretty wonderful veterinarians in the past 30 years. My experience is that some are "animal people", but not really "people people", or vice versa... Dr. Warren is excellent with both species, and that is very much appreciated.
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- Valencia Spaccia