"Sadie's chart was confusing to the two techs who tried to read it this week to make sense of what we're doing. At one point, one tech exclaimed that I hadn't paid for a thyroid test that was run! I quickly filled her in - that the test was indicated, recommended, but never ordered, never done, thus no unpaid balance! Chart was so confusing that she went and talked to Doctor Graham about Sadie's status and what we need to do. (Also compounded by contradictory prior tests and probably the fact that we've seen 3 different Merkins :))
I indicated that this last incident with the test never called in was frustrating because I waited all day for results before calling you to inquire.. At that point, we decided to just wait and see what happens versus continuing to run tests..
We got it straightened out, I think.. Sadie is feeling well lately, her weight is good, and she received a positive lab report today indicating only level 2 kidney disease and the go-ahead to feed her a blend of kidney diet and senior over-the-counter diet that she likes.
So, all and all I'm grateful that we've made good progress since beginning her partnership with your hospital. She needed help, received help, is feeling good and her quality of life has improved! We're both happy and satisfied with her care! Thank you!"
- Linda Radtke