"Love the practice. Relatively new client (less than a year) and have been very happy. "

"We always love coming here. I know our fur babies are in good care. "

"The staff is exceptionally friendly and caring."

"You are doing great. Phoebe has been a patient since she was a kitten . She will turn 19 in February!"

"Staff is always friendly and helpful. All of the Docs answer questions, give complete explanations, and are gentle with pets."

"Love that place, always recommend them to others. Exceptional service and care for all of our animals. Also, found and fixed a digestive problem that would have been a long-term issue if not properly treated."

"Super"

"Doctor was very knowledgeable and explained everything we were concerned about. Will definitely recommend this vet."

"Great pet-loving team!"

"Everybody is friendly & helpful -- This visit was just a drop off of stool sample, but whenever I am there - all is excellent. June "

"Excellent and very efficient "

"My husband and i have been taking our dogs to Downers Grove Animal Hospital for over 30 years. I guess that sums it up."

"You are great! With the way you have to work during the pandemic, you do a wonderful job of servicing my pets. Thanks"

"I'm very pleased with the staff and doctor. She saved our bird and he is doing way better today, she didn't give up and explained how to work with our bird and how to administer medicine. Once again thank you for not giving up, Pikachu is already feeling better and we are very hopeful that he will make full recovery. Thank you :-)"

"I think you are all doing an amazing job taking care of our pets and keeping everyone safe from Covid! Thank you!"

"When I bought Savannah in for her injured paw the anti inflammatory medication worked wonders. She stopped limping the next day. Lombard Veterinary Hospital simply said they couldn’t find anything wrong and did nothing. "

"We like Dr Max very much. Love that you are an animal hospital and that you have pet boarding. "

"We have never had any issues! Everyone is very kind and helpful! Love Dr. Sharon Whelan!!"

"We are doing great. Betty and Wilma are very social piggies and get lots of cuddles and playtime. We recently added Pepples to our crew of guinea pigs and will be in soon for a checkup for her and her sisters."

"Very great service once I call they come out in seconds lola is very excited to see them I never once waited more then 30 min for Lola to be done once lola gets in doctor calls me I ask questions doctor answers all my question and shes out less then 15 min they have great service very kind staff members are great there very kind and overall answer all my questions I love this place and this will forever be lola vet!!"

"The way you're handling appointments during COVID seems to work nicely. I had a friendly, informative conversation with the doctor (MAX) via phone and it didn't feel lacking even though I wasn't in the same room."

"During this time of COVID. I feel you have done everything to keep customers safe and pets well cared for. I feel like my dog is taken care of as if she is one of your own. "

"The recent experience with Dill was great - thorough, and the doctor (Dr. Robert Merkin) gave us everything we needed to provide the prescribed care at a reasonable cost and with good written instructions. A previous wellness exam and vaccinations with our other cat, Pika, earlier this year was overall decent/pretty good (especially considering it was my first experience with a vet at all, and my cat was in good health/not sick at the time). Pika’s exam with vaccinations was unexpectedly very quick, so much so that I’m unsure as to how thorough it was since again, this is my first vet experience since I had not previously had any pets that required vet care. I don’t recall which doctor examined Pika at the time, as I was not allowed into the clinic due to Covid, but I believe it may have been Dr. Max Merkin (but again, Pika’s experience was also positive overall. but I feel that Dill’s recent experience and care with Dr. Robert Merkin was very positive and thorough, despite still being unable to go into the clinic with my cat due to Covid, that I would prefer having Dr. Robert for my cats’ care in the future when needed)."

"Great nail trim for my kittens. Thanks!"

"My family has been taking our pets to the DG Animal Hospital for years. All of your staff is always so lovely and helpful. I am more writing this to say thank you. You've taken wonderful care of our family pets over the years and we are so grateful to have you."

"Excellent care. Excellent service "

"We appreciate the professionalism & friendliness at the Downers Grove Animal Hospital. Angel is a challenging dog but everyone tries so hard to work with her. "

"The staff treats My Chet like one of their own, they are the best!! Dr. Bob , Dr Grant,Dr Max and Dr Sharon are the most caring in the industry. I travel from south suburbs to have them care for my fur babies, wouldn't go anywhere else."

"Excellent, genuinely care from all"

"Questions make no sense when lobby not available."

"Thanks so much for taking good care of Leo! Dr max and dr. wheeling have been amazing & answer all my questions. Thanks for getting Leo in so quickly! And everyone is always so kind. Thank you. "

" Treated I so appreciate the kindness & compassion that I have been shown. I tend to get emotional when my cat is sick & Dr. Max has been so understanding & I truly believe he has treated my cat with so much care that I could not ask for anything more."

"Unfortunately during this pandemic we cannot go inside the hospital and be with our pets when the doctor examines them, which I miss doing. Never the less my cat Leila received excellent care and the doctor phone me to tell me what steps he had done and what I should do as a follow up. It was all very clear and very helpful. My cat Leila went in with difficulty breathing and coughing and sputtering and now since I brought her home she is much better and her breathing is normal and no more coughing if making strnage gagging sounds .. I am very happy with her treatment. "

"My visit was great - it was a quick one for prescription refill and nail clip. I didn't actually go inside the hospital though. The assistant who took care of our animal was very good and obviously sensitive to our animal's needs. Overall, about as pleasant as a visit to the vet can be."

"Thank you for taking void care of our babies!"

"Great animal care from everyone there!"

"Great job!"

"Visit was only a nail trim for my cockatiel, Rocco, who can sometimes be uncooperative. Received excellent care and Rocco was calm and content after this was done. Associate was very friendly and service was quicker than I expected. "

"You have handled COVID very well. I feel completely safe with your process; thank you! Other than the fact that Gina retired I have no complaints :) "

"I’ve been bring my pets here for 20 years! I think that says it all. I trust them with my pet’s lives!"

"Awesome experience "

"Enjoyable experience even with added COVID procedures "

"With covid19around the.visit was fine took less than 30 minutes got some meds for the dog and we were 😌"

"I think you guys are great! The staff is amazing and the docs are attentive, patient and empathetic. I recommend you every chance i get!"

"You all are the best! Always friendly and you put my dog at ease. Max is awesome! He's very thorough and explains everything well! "

"It is so great being able to come to a Vet where everyone loves where they work and treats each of the animals that come in just like their own. Keep up the great service and work! Thank you for being so awesome!"

"Prompt service, way faster of a visit than I anticipated. I received everything I needed and Jasper didn't want to leave when he was brought back out! It means so much that my dog has such a great time going to the vet. "

"Great"

"We had a great experience! "

"Everyone at Downers Grove animal hospital has done a wonderful job over all the years we have been bringing Duke in Lucky."

"have always gotten excellent care...no complaints at all!"

"Best you can do during COVID , sorry to have missed meeting the doctor & seeing inside the hospital. I am sure it would have been better in more normal times "

"Doing great!! "

"I’m very comfortable with trusting Dr. Graham to guide me to the most reasonable solutions. "

"I've been dealing with DGAH since 1955. Nothing has ever transpired to make me change my preferred veterinary site."

"We love that place and all peeps that work there. Highly recommend!"

"As ALWAYS - everyone at DGAH is helpful and compassionate. I am so glad I have the opportunity to entrust my Theo to your staff!"

"This is hands down the best animal hospital around. I trust Dr's Max and Graham with my babies. I wouldn't go anywhere else...EVER. "

"We absolutely love how the vet takes his time to explain everything to us after our dog has been seen. Very professional and great bedside manner. "

"I brought in Lola for the first time for her first shots this is the best vet I ever went to had an appointment at 3:15 got there at 3:13 called and they came out within seconds and mind you these were her first ever shots the most I waited for her was 20 min I had an amazing experience with this vet I highly recommend them for everyone the staff are beyond perfect no words can explain how kind they were answered all my questions this will be lolas forever vet!!!!! Prices are so incredible!!!! Overall I had the best experience I can’t wait to see them again!!! Lola misses you guys🤍"

"Like this place .may change from my other vet."

"I love DGAH! The staff is wonderful, caring and kind. The doctors are patient with me and always answer my questions, no matter how silly they may be. Thank you all....."

"You are doing fabulously, especially during this pandemic. Thank you. "

"You guys are awesome!!"

"Everyone was friendly and professional. Current procedure due to Covid is straight forward and quick. Thanks!"

"We brought our kitten, Miles, in bc of decrease appetite and energy. You were able to get him in quickly. The vet was able diagnosed him without running all kinds of invasive testing. Today Miles has his energy & appetite back to 100%! Thank you!"

"During this time I could not go in the office but had no issues in promptness "

"You’re super! I wouldn’t change anything."

"You are doing great!"

"Great!!"

"Always a terrific experience! "

"I'm happy with the service. Every one is courteous."

"We love the vets. Going there almost 30 years"

"Everyone worked together to provide safe care to my pets, while being safe around me. I got all my questions answered and feel our cats are in the best possible hands. Thank you for taking care of our animals for the past 30+ years! "

"Always satisfied. Staff and Dr W are professional, friendly. Thank you "

"Dr. max took great care to ensure that my senior rescue dog is properly medicated for his many infirmities. I always experience this thorough level of care with my dogs."

"Service was great and prompt, staff was friendly and responsive and doctor was friendly knowledgeable and informative! "

"Thank you so, so much for helping Birka. We are so thankful that Dr. Bob and the rest of the team gave her so much attention and took such good care of her. We appreciate that she was sedated only minimally. Giving her gabapentin prior to the next appointment is a great idea. Thank you!!!!!!!!!"

"We absolutely love Dr. Whelan, she has been wonderful with all our dogs during the good and bad times!!"

"Always a warm greeting and excellent care for Molly."

"You took great care of Allie and me! She was returning to "normal" by the time I got her home. And she is pretty much herself 2 days later as I write this. Still on special food and medicine but a quick turnaround! The doctor and assistants were great! Thanks for "fixing" Allie!"

"Excellent job during these difficult times "

"Your doing great "

"Great! I have no issues."

"Friendly, compassionate staff. Very pleased with the expertise of all. "

"Love the system you have right now with the virus. Your team is kind and courteous. So glad I decided to change vets and come to your office"

"I think you all do exceptional work "

"During covid some of the questions within this survey do not apply. I think the survey should include a N/A choice. I called in & had all my needs cared for via the phone. I did not see a dr. Outside of the above minor changes I would like to see, my experience was excellent. My critters & I think of Downers Grove Animal Hosp as an extension to family."

"Excellent care by Dr. Max and his staff. He’s very thorough and always answers any questions I may have. "

"Due to Covid and not being able to go inside.. I fully trust the team to take care of my girl Lucy Lou! Dr. Sharon is the best and answered all my questions via phone and again I felt very comfortable. I know my girl is always in good hands!! "

"The entire staff is always so nice and you can see their love of the pets!"

"I was very impressed the doctor talking to me as long as she did and very concerned about my pet. "

"We just moved to Downers Grove and are so grateful for everyone at the animal hospital! On Friday, my pup Keda injured his dewclaw. My original veterinary was not answering their phones and I found the emergency hospital telephone receptionist (that I was referred to via voicemail) to be very unwelcoming. This was not the case when I called the Downers Grove Animal Hospital and Bird Clinic! Ashley was so nice and really helped me feel reassured that Keda would be okay. When she found availability to get Keda in for an emergency visit, I knew I would be moving Keda from our old vet to this one! Dr. Max was also great and very helpful in keeping me updated on Keda. Without them, Keda would have suffered in pain until Monday so I am very thankful!!! Also, thank you to all the staff for making both Keda and I very welcomed to the Downers Grove area!! We are excited to use you as our primary vet! - Tarynn"

"We really love bringing our pets here. Everyone in reception is so nice and helpful. The facility is very clean and welcoming. We have had great experiences with the doctors also and have seen just about all of them with our animals. Dr. Max Merkin is my favorite because he is so comforting and non judgemental when you are discussing treatment options for your pets and what you can and cannot afford but really they are all excellent we are very happy coming here!! "

"Dr. Max and his team are excellent, quick service, expert evaluation, personable and friendly. Today our cat came in stressed and whining, but was quiet and calm on the ride home, which was amazing. Several years ago we had a cat in his last stages of life and it was close to closing time for the practice, but even as a new patient Dr. Max squeezed us in the schedule. That will not be forgotten, we really appreciated the help in our time of stress. It made all the difference. Thank you!"

"Excellent"

"During the COVID 19 pandemic, I have been able to get the medications and answers to concerns timely."

"Thank you for your attentiveness and efforts to keep staff and clients/pets safe during this time! It's very appreciated! "

"I love the quick response times and the multiple options for care you offer, especially taking price into consideration. It makes me not feel bad about not being able to afford the top care for my pet while still being able to offer treatment"

"I really appreciate the curbside options during the pandemic. We have used this family owned vet service since 1978 and have always been happy with their treatment of our furbabies."