"Dr. Underwood never makes me feel rushed when I bring our dog in for appointments--which is an experience I have had at other vet offices in the past. She takes the time to have a thorough and informative conversation about our dog's health, and she makes sure all of my concerns are investigated and addressed. I highly value this attentiveness and patience. I also appreciate her candor regarding important issues or concerns. Our dog is typically very stressed by vet trips, but the whole staff is kind, patient and skillful with their handling of her. I've actually noticed that our dog is less and less stressed with each visit, and I don't think it's just because of the treats!"

"I came in as a walk-in with concerns for my cat, Homer. Not only was Dr. Underwood able to see me same day, she also made time to do the procedure that day. Despite having an overloaded schedule, I did not feel like they were trying to rush me through, and really felt like the entire staff took the time to make me feel like my concerns were valid and important, starting with Olivia talking to me over the phone. I am so grateful to have found this practice."

"Happy to have you as my new vet."

"I love this veterinary office. Staff know their clients, and their work. They’re helpful and very knowledgeable "

"You are doing great as usual "

"Great as always. "

"Great job alll around"

"I think that Rockefeller is more comfortable because of the staff and it was a great visit."

"We are very happy with all the staff. Luna loves her visits and the staff are very loving towards her."

"very understanding of animal. great treatment of animal , very understanding. willing to work with u. been going for 27 years. "

"It is a great sign my dog loves coming to be with you. "

"So far so good! Everyone seems to listen and care and want to work for the best for our pets so just keep it coming. ^_^ "

"Your Staff is wonderful, helpful and caring!"

"So far we have been happy with the care we have received for Piper and Honey. Thank you!"

"Brewster always seems happy to go to the kennel and he comes home in fine shape."

"Dr Underwood and her staff are all exceptional. Brought my dog in on an emergency and left feeling that she knew what was wrong and how to make him better. Have recommended your practice to may of my friends. Can not be more pleased with the care everyone provides."

"My last visit was only to purchase more heart worm preventative, but your front office staff was very knowledgeable and helpful in getting me a discount on the price. Keep up the great work!"

"You're doing just fine!"

"you have treated all our animals with loving care, thank you"

"I am very satisfied with the excellent care our cats have received from Dr. Underwood. I feel that she and the staff always have been very compassionate and caring."

"Doing a excellent job the staff is very friendly and helpful "

"You are doing great! Hannah says so, too! We left feeling good about her overall health and no questions. At 14 1/2, that's pretty special. "

"I felt like my concerns were taken seriously, a plan was put in place to help my dog, and I feel confident that we have clear options on next steps if we need to proceed down that path. Plus my dogs gets a lot of love when she's there, too."

"PVVH is an excellent place to bring your pets. The staff is attentive, kind, compassionate, and always willing to accommodate you."

"Amazing!! Absolutely love the staff, all are very friendly and knowledgeable"

"I have nothing bad to say! Max has always received excellent care whether it be his annual visit or when boarding him."

"I really like that, even though we choose to not give certain preventive medications, the information of importance is not neglected. My questions or concerns are always treated like they are the most important even though they may be run of the mill questions or concerns. And everything is always done with a smile and a positive attitude."

"My pets have been coming here for all their lives and I have never had a bad experience "

"My pet was taken in right on schedule. The technician was extremely helpful and kind."

"The visit was an excellent experience for both us and Buddy, from checking in at the reception desk to the exam everyone was amazing. A courteous and friendly atmosphere with a knowledgeable staff and a doctor that both my husband and I as well as our dog trusts. Now for the bad...................None whatsoever !!!!!"

"The entire experience was great. Dr. Underwood and the entire staff were awesome . I really like that Dr Underwood is straight forward and does a very thorough examination."

"Staff is very focused and professional, but yet with personal, caring and attentive attitudes. I feel every one of my cats has been well-cared for during both annual visits and when needed for treatment. My questions and concerns have always been addressed promptly and fully. "

"Always great !!"

"As always Dr. Underwood and her staff go above and beyond to make my Lexi’s experience the best that is possible being at the Vet. Absolutely love Dr. Underwood she is the best!"

"My husband and I have taken our 2 girls, Tabitha and Samantha, here since they were 8 week old kittens. They are now five. The doctor and staff handle them with love ,care, and competence. Thank you for doing a great job!"

"I love how quick i can get an appointment and how great the staff is with all my pups."

"I am very grateful for the extra care given to our cat when he fell ill. We were given the attention needed and the technician was super. "

"I like coming here The wait is short, we get in quickly. And we are told what's going on "to the point". Suggestions are made for procedures and are not pushed. This is NOT a "money hungry facility!" That is what I like the most. Every vet is expensive, but 'extras' are not pushed."

"Very happy with our pet care!"

"Always a pleasant visit. The girls always greet you with a smile and so helpful."

"Great staff, great service! Wouldn’t go anywhere else"

"Happy with you guys, efficient, kind, smart!"

"You all are doing great no complaints 👍"

"When I realized that I would have to be putting drops in my skittish dog's ears for 10 days, something he would be resisting, I was able to bring him in each day for the technicians to do the procedure. He calmed down and let them go ahead, and it certainly gave me peace of mind. (and no charge). This was above and beyond. Thank you, guys!"

"The staff was very courteous and so helpful. They are very compassionate and caring. Thank you so much!"

"I love how all of the staff and vets are personable and you can tell they love animals. "

"Never had a problem here everyone goes out of their way to help you "

"I arrived a full 30 min early because I never know how long it will take me to corral my cat in his cage. I only waited about 5 minutes when they were able to see him at the earlier time. Even though I was only there to get his nails clipped, the fact that they took me early was moat appreciated!"

"Dr Bentley was awesome... she is a wonderful addition to the clinics family... Thank you for caring for Mona!"

"Everyone is so friendly and caring. Thanks for all you do. We are very happy."

"I am and have been impressed with the care and service provided by Dr Underwood and her staff. I look forward to our new pet getting the same . Thank you Pioneer Valley Vetrerinary"

"Dr. Underwood and her team are always very kind, helpful and knowledgeable. I feel very comfortable with my pet in their care, thank you."

"Everyone was great! Explanations were clear & helpful, and they did a great job of putting my cat at ease. "

"always have good service. the office staff always help me remember what medicine I get at the office."

"Everyone at pvvh is fabulous. Kind and experienced. "

"Dr. Underwood and her support staff were very accommodating during a stressful time. They were able to fit my cat Chester into the clinics busy schedule and able to help provide him some great care! We are very grateful "

"Everyone is great. Very accommodating. "

"Thank you for thinking outside the box.. carrier. We appreciated being made aware of least invasive versus the extreme treatments for our cat. And thank you for your patience with our feline. "

"The employees are very nice and considerate of me and my pet."

"Very attentive to details and the needs of humans as well as our pets!!!"

"Brewster came home happy and healthy (and a little peeved at us!). You guys seem to have taken excellent care of him."

"Jaxon and I were met with someone knew, Katelyn, who was kind and pleasant although we were sad not to see Holly as we heard she had run out right before our appointment. When we were checking out, Holly came over to greet us and gave Jaxon fond attention, it meant a lot to both of us. Thank You, Dr Underwood for all of your attentive care and the laughter that accompanies."

"No complaints. Have been a customer for 20 years. "

"Everyone was friendly and attentive and all of my questions were answered. Outstanding!"

"Kind staff and very professional handled just fine"

"I appreciate how honest the staff are, and their understanding that making choices for pets can be complicated "

"You took very good care of my previous two cats Possie and Pluto and I have no doubt you will do it for Tigger and Pooh."

"I find the staff to be very helpful and caring. They are definitely pet lovers. The doctor was very friendly toward myself and my pet. After an examination, she explained what was going on with my pet, ordered the medication he needed and we were on our way. "

"Best vet I’ve ever been too. My cats are always first priority and taken care of. Everyone is so pleasant and puts up with my crazy cat mom self!"

"I have trusted Dr, Underwood with the care of my pets since she took over the practice and find her and the staff to be the folks I trust with their precious lives."

"We are very happy with the care (and follow up care) that our dog gets at PVVH. Dr Underwood and Staff are knowledgeable, always professional and empathetic to animal and owner. We always feel comfortable and know that PVVH will take the best care of our 4 legged family member!! "

" we feel that Dr. Underwood and the staff are amazing. They take the time to relax the animals, have wonderful skills working with cats and dogs and they are experts finding out what problems the cat/dog may be experiencing. They always follow up to ensure that your pet is getting better and/or need additional attention. "

"Your doing a good job my experience from vet visits and for boarding never have a problem. "

"Holly and Kristina have always been great to me and my cat(s). They're patient and gentle and allow my cat(s) to relax before giving them a shot, etc. My past visit, I'm still laughing over how Holly literally had Coco's cat carrier at a 90 degree angle (so it was straight up) and Coco still was not coming out of his carrier. God bless her for her patience. I was amazed that Coco could cling onto the lip of the cat carrier, and it was a medium sized one, not the small kind. Coco weighed 18.4 lbs. and Holly couldn't have been gentler while she was holding him in the air. I was very appreciative that Holly gave Coco time to relax before she gave him his Leukemia shot. Coco didn't flinch at all. A non-traumatic good visit. "

"Everyone at PVVH is always courteous...appts are seen on time...much attention to detail..always happy"

"Always pleasant and helpful and very good treatment of my pet"

"Staff is always friendly and knows my pet well. Exam is thorough and Dr. Underwood answers all questions."

"I thought everyone was pleasant and attentive from the moment I stepped in the door. I felt that I was listened to and that my concerns were heard and addressed which left me feeling good about how my pets were doing. I really wouldn't have changed a thing. Thanks for a great visit!"

"you're doing great!"

"Was very satisfied. "

"I have no complaints! "

"Staff is always friendly and both the techs and vets take the time to answer any questions I have."

"Staff is always friendly & helpful"

"Great! You are a caring group of people who treat each animal as an individual. Also very effective management of “caution kitty.”"

"Roxie loves it. She does daycare and birding and I have never had a issue. "

"You are doing well"

"Generally, we bring in our dogs once a year for their checkups, and they have been kenneled before, also. Everyone is so wonderful, gentle and understanding at the appointments, especially since they are a bit scared. When our lab, Daisy, passed away a couple of years ago, we had her cremated through PVVH, and how supportive you all were to our feelings and our loss. I also appreciate the fact that you try not to have other pets in waiting room, as one of our dogs gets very excitable around other animals. Thank you for all you do!!"

"I have been bringing Lance since he was a puppy. He is going to be 13 years old in Jan. I absolutely love dr Underwood and her staff. "

"You are doing great! Everyone is so kind and caring. "

"You take really good care of our kitties"

"We are very happy with all of the services at Pioneer Valley Vet."

"We are good if we think Mona is in need we make sure we get it taken care of"

"Your commitment to Ella Belle well being is the reason we choose you to tend our pet."

"Great experience "

"I had ordered Heartgard for my dog and it was ready for me when I arrived to pick it up. "

"you are doing great"

"We are never lacking in anything, seems fine. "

"As always the Dr and the rest of the office are fantastic and very caring for all of the four footed family members brought to them for care."

"I feel good bringing BooBoo to you because I know he will get the best of care."

"It's a pleasure to have your staff care for my service dogs. They take pride in there work and very personal when caring for the dogs. "