"Despite the pandemic and the extra precautions- we have felt no lack of service or attention. I have been able to call with any questions regarding Jaxon or Gem and her latest annual visit went well. It was difficult for me not to be able to go in with her but because Holly came to greet us and take her in I felt assured that she would be safe in gentle loving hands. The phone tech intake was smooth and when Dr Pelletier called to review the visit I was pleased that my concerns were addressed and time was freely given to answer all my questions as if I had been in the office with them. I was pleased when I received a follow up call a few days later to check up on Gemini and to discuss follow questions. Kristina and Olivia in the office are always pleasant and helpful- thank you for seeing us despite the slight schedule foul up that late afternoon evening. Jax, Gem and I appreciate all of you at PVVH so much! I t was a HUGE comfort to feel that you know and care for us when I cannot be in there with them. Thank You! <3"

"Very thorough at explaining what’s happening with pets and pet meds"

"- Easy and safe curbside service - Seamless communication via phone before, during appointment, and after for billing - Cheerful and thorough - Phone follow up the day after - Efficient so no long waiting around"

"My Minigirl can be a hand full . I’m very glad the dr and staff take there time with her . "

"Staff is so accommodating and really cares."

"We just adopted a cat and brought him for his first checkup here. Everyone was friendly and caring. "

"I had an awesome experience with you guys! I was given clear directions and everyone I talked to on the phone was incredibly helpful! We had to wait a little longer for one appointment, but it was a totally reasonable wait. Talking one on one with each vet (I went for my dog and cat separately) was very informative and easy to do. "

"Bennington and Pumpkin love to visit the crew at PVVH. Well Pumpkin sleeps all the way to the Hospital and Bennington cheers loudly. ;) The staff and Doctors are always engaged and accurate. Thank you for staying open and helpIng our extended family. "

"Things worked just fine given the CV workarounds"

"Clear communication. I was impressed how well you kept me informed during my cat’s exam as I waited in my car."

"Your system with providing great animal care amongst this pandemic has been great! It seems to work smoothly and safe for clients and staff. "

"I’ve only just started with you after several decades with a vet in another town. I’ve come twice to you and although I’ve never actually met the vets (Covid!) I feel that they have been very thorough and knowledgeable. They have been excellent on the phone and covered absolutely everything I needed to know in both cases. I am especially glad you do birds—had to go 45 minutes away before! "

"I tried to think of something that could have been done better, but couldn’t. Nice job all around."

"Our pets have been patients for about 9 years and we couldn’t be happier with our experience! I just referred a coworker 😀"

"We love the welcoming feeling of everyone. We have 2 houses... one in Bernardston and one in Worcester. Since we have been spending more time in Bernardston, I transferred record here for my cats. Great TLC when Orange had a scratched eye. Just adopted a dog and this is the only vet I feel comfortable going too. Willing to travel from Worcester when I am not in Bernardston."

"You always take great care of my dogs."

"Organized, and professional. Needed meds, called them in and were ready when I got there. Quick and efficient "

"Dr. Underwood is fabulous. So patient and explains things thoroughly. "

"I always appreciate the level of care my dogs receive. And the follow-up is always great, too."

"Every time we make an appointment for any of our animals to been seen, we have never been disappointed. They always listen to your concerns, prompt with care, friendly, courteous, and always take the time for you and your animals. I could not fathom seeing anyone else. "

"Thank you so much for your care and expertise. I’m very happy with this practice - and so are my cats. :) I would include the bad, but there sincerely have not been any bad experiences with you. Or even anything that would remotely qualify. Thank you for your coronavirus safety policies. I would not feel comfortable taking my pets there if these safety protocols were not in place. Many thanks, be well, and all blessings to each of you!"

"You are all so amazing in dealing with pets and pet owners, always so caring and very reasonable. "

"It was quick and efficient. "

"Great system for the pandemic ... kitties are fine, no aftereffects from vaccines."

"As always I and little Jack were very happy with the wonderful service we received during his Saturday visit and am very grateful to you all for seeing us on such short notice."

"I wouldn't trust my dog with anyone else. 2 hands down the best service anyone could ask for even during the hard times we are going through right now with the pandemic."

"Friendly staff, you love our pets. You tell us information about our pets even we don’t like the answer. "

"The staff is extremely knowledgeable and polite! My cat is my baby and it's so nice to know I can trust this facility for any of his needs. Dr Pelletier performed my boys spay surgery, and he was back to his old self the very next morning. 5 stars!"

"I am very happy bringing my cats here. You do a great job. Thank you. "

"Y’all were great! The vet tech that helped Bucky and I was extremely kind and sweet to Bucky! You all were very thorough and patient with me and all my questions! And you made it very easy to follow along and understand what shots Bucky has and what he needs. My overall experience was really fantastic! Thank you all. "

"You all are the best which is why we stay with you, thanks for being awesome!"

"In light of all the extra precautions because of Covid...your system is very efficient."

"Everyone is friendly and caring!"

"Everything was fine. All needs addressed and questions answered."

"We are very satisfied with treatment of our pets and interactions with us. "

"Excellent communication with Maddies Dr. Staff is professional and have very good bedside manners, which is most important to the care she receives. "

"Everyone a Pioneer Valley Vetrinary Hospital is amazing down to the little questions that a worried mom needs to have answered and even when asked to repeat the answer. We appreciate how you are keeping yourselves and everyone around safe! The wilder family can’t express how great full we are to have you all taking care of our willow. Thank you so much!!! "

"I've only had a few visits so far but I can tell you that my dog loves going to the vet and that's despite the fact that he had to go through an uncomfortable fluid infusion last year. So you're doing something right. Of course he's very treat driven and you've got great treats."

"I really liked how you reorganized the process due to covid. It was easy, safe, and well run. Thank you SSSSSOOOO MUCH for getting pumpkin in that same morning. He’s sleeping comfortably. "

"Excellent communication and care."

"I have been taking my cat to Pioneer valley for almost three years now and I am very satisfied with the service provided. "

"Our dogs have always received excellent care."

"Great experience! Great staff! Great doctor! "

"Dr. Underwood is very capable and welcoming to Malibu and us. She provides good advise and clearly cares deeply about what she does and the welfare of the pets under her supervision. The staff at Pioneer have also been very attentive to Malibu and her needs."

"All aspects outstanding!"

"All good all the time. During this covid-19. Your care continues as always to put great care and service. I appreciate you Dr. Lisa and your staff. Love Elizabeth & Georgia "

"Very friendly staff and know what there doing. "

"It was my first experience and I was extremely pleased. Thank you."

"I love bringing my pets here. The staff is always so helpful and pleasant to be around. "

"Excellent. You are dealing very well with the problems presented by the pandemic "

"During this pandemic- everyone was so helpful, thorough and friendly, as usual! Curbside dropoff was strange, but fully trusting of everyone at PVVH! Excellent experience! "

"In any normal situation, I have an great experience visiting this office. The precautions taken in response to COVID-19 help reassure safety for myself and my pets. The visit was thorough, quick, and very efficient. Staff is friendly as ever and the doctors are just as informative and caring. My dog knows when he is here and enters calmly. He typically is hesitant in different environments with people he doesn’t see often. He recognizes where he is and shows he is comfortable and trusting of Pioneer Valley Veterinary Hospital."

"I am very happy with the care my Freddie gets. Everyone is so nice and personable."

"You are the best vet I have found! I have nothing to say other than you are all fantastic !"

"Curbside routine was excellent "

"Competent and caring"

"Thank you for remaining open during the quarantine. Y’all are hero’s. "

"Very appreciative that the curbside care is available during these challenging times. Thank you for helping us! "

"Even given the restrictions caused be COVID-19, the staff were very welcoming and communicated clearly. Everyone had a positive and cheerful attitude which I greatly appreciated."

"U r great. You listen carefully to the problem and provide a very thoughtful and thorough solution so I feel confident Cindy will recover. I like the detailed explanation of the issue along with appropriate care I should give as follow up. "

"I'm really happy with PVV! The doctors and staff are very nice, and I feel like a team member when it comes to my pets' care, not an onlooker. "

"Very one is very friendly and when I lost Lucy you guys were so kind. I miss her deeply."

"Even though I couldn't go in I think Ello was well taken care of. She came out happy and through the phone I was will informed what was going on. Hopefully we can go in together soon."

"Tobey’s care is always awesome ! We are always give the best advice for her care."

"So glad we have you for the care of Myah. Even with social distancing we can rely on you and trust that you are concerned for Myah's well-being. "

"You are all doing a great job givien the circumstances with what's going on now we really appreciate how you come out how your gentle with Dallas and he just loves you guys and is more than willing to go in with "the ladies" as that is how we refer to when Dallas needs to be seen. He gets so excited when it's time to go see you all and we appreciate that"

"I think you’re doing everything right and I do appreciate you staying open during this crisis. Thank you "

"Everyone we come into contact with at the hospital is very friendly and helpful; we always feel very comfortable with Rocky in your care."

"You are all amazing! I was so worried about Jack and you were able to get him in right away..THANK YOU! ♥️"

"I love bringing my dogs to you. I am always informed what expenses are going to be ahead of any procedures, I am not pushed into doing anything with my dogs. I feel so comfortable with the decisions made at this office. "

"Given all that's going on right now the staff was still super helpful and very pleasant"

"Service is great and all shots explained well. Thanks for doing a great job."

"Everyone there was great—from the person who answered the phone, to the intake, exam, communication from the doctor, to the billing. Well done. "

"Appreciated Dr Pelletier giving options and she clearly loves cats!"

"All good, looking forward to our visit next week."

"Nurse and Doctor were both very kind and gentle with our little gerbil. The Doctor told stories about similar animals and things she has done for them. She kept the conversation light and open for questions we had. "

"Check in was speedy and pleasant. Koda loved everyone. He gets excited when we pull into the parking lot. He is usually defensive, anxious, and takes a while to warm up to people. I have so much trust and confidence in the care he is receiving. When I picked him up there were other clients in front of me. The receptionist was sweet and addressed me by letting me know she’d be right with me. Koda was fresh and clean. I will definitely be bringing he back again. There was nothing negative about my experience."

"Our visit was great, I really can’t think of anything that you could do to improve our experience. "

"Love the time spent answering all our questions, the follow-up was much appreciated."

"No complaints here, so far I like the service that I and my babies (pets) get. Keep up the good work."

"I love the way your staff members relate to my normally very shy dog."

"Great follow up after her appointment "

"Showed up about 5 minutes early for appointment, Christina took us right in, did a great job, and even took a few minutes after giving Klaus his vaccines to play with him. "

"Everything is always great!"

"Vet was very gentle with our dog, she explained very well what was wrong and seemed thorough during her examination of the dog."

"Your treatment of our precious pets is outstanding"

"The care is outstanding!!! The staff and Dr. Underwood take the time to explain what is going on. Our cat is not as stressed out in the visit as with other Vets. "

"Great . The girls in the office are very nice.. very professional."

"I feel at ease when I leave my dog Bella To be boarded with you. She loves coming to see you and enjoys all the attention the girls give her. She is happy and playful when she comes home"

"All good - telephone, front desk, exam room assistant, md (Dr. Pelletier the last few times.) My dog also boarded and was spayed while she was boarding. communication went well via phone and forms coming and going by email. The office feels technologically modern and caring at the same time."

"Had the pleasure of meeting the new Doctor. Same great care given we have come to expect from PVVH!!"

"Dr Underwood is thorough, knowlegable and practical. We appreciate her so much. Our last visit was with Dr Pelletier and we had an excellent experience. Her friendly manner had our shy dog feeling comfortable. We always receive follow up phone calls to check in after our pets' appointments and we love the evening hour options!"

"Gemini needing unplanned surgery led to our introduction and first visit with Dr Pelletier who we love!!! So grateful for the expert care and kind, compassionate, concerned follow up attention from Dr Pelletier and all of the staff at PVVH! You are all so amazing from the greeting at the counter, the check in phone calls and the goodbye as we exit the building. There is no doubt that myself my dog and cat all feel cared for when we are in your services. Thank You! Kristina - Holly - Olivia - you always have huge friendly smiles for us and we appreciate it :)"

"You're doing fine in the eyes of Glenda's parents, Roxann & Dick. However, Glenda would just as soon not have to come see you very often. No offense. She's just shy that way."

"Very caring staff. They talk to us and ask questions about Oscar. Lisa does a very thorough examination. All the staff are very welcoming. "

"I really liked Dr. Pelletier and was happy to have Brianna as our Vet Tech as she knows my dog very well."

"We always have a good experience at PVAH. Everyone on the staff is friendly and caring. Dr. Underwood is an experienced, empathetic veterinarian who takes into account the individual needs of each patient as well as the concerns of that patient’s family. Even our “caution kitty” secretly enjoys her visits there."

"Very friendly fast and efficent."

"Great! Everyone was so nice and patient, it was a great experience. "

"Tiki’s problems were discussed and addressed and suggestions made for treatment. Then, there was a follow up call to see how she was doing. We felt like someone was trying to solve her problems."